Searching for Conversations


VSocial Community Manager has a built-in Indexed Search Engine which allows any Conversation to be found quickly and easily.  You can access the Search view by clicking on the Search tab at the top.

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If you have a search term in mind you want to search for, simply type it in in the Search text box on the left pane of VSocial Community Manager.

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By default, all POPs (Points of Presence) will be selected, and search will be conducted against all of them. You can filter some POPs out by unchecking the checkbox next to the POP at the left of the screen.

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To search, type in your search string and hit "Enter".


If no results are found, you'll be shown a No Results found notice.


If results are found, they will be listed in the Conversation View.

By default, the search will be made against all indexed fields, namely Conversation ID, Message Text, Twitter Handle, Facebook ID, and Name of Author. For details see the advanced searching page linked below.


Search like a Pro

VSocial Community Manager Search supports searching against any of the following fields:

  • Conversation ID (cid)
  • Conversation Message (msg)
  • Name of author of Message (name)
  • Facebook ID of Message Author, if FB Message (fbid)
  • Twitter Name of Message Author, if Tweet (twname)

You can construct complex search strings by using the AND / OR operators when combining more than one search field. Using AND between two fields will ensure the search results include BOTH search strings. Using OR between two fields will ensure the search results include EITHER of the two search strings.

Sentences versus Words

The Search system will interpret the following two strings differently:

"The quick brown fox jumps over the lazy dog"
The quick brown fox jumps over the lazy dog

Notice the subtle difference: the first string has quotes surrounding it, and the second does not. The first search string will be processed as a whole, whereas the second will process each word in an OR fashion. So it will find Conversations that have any of the words the, quick, brown, fox, jumps, over, lazy, and dog.

Boolean Search Operators

You're able to add the keywords "AND", "OR", or "NOT" in front of words or phrases in order to modify the search results. These are called boolean operators. Say if you wanted to search for the term "3G" and "Mobile", meaning, conversations that included both words, you would construct your search query like this:

3G AND mobile

This would return all conversations that included both words only.

If you wanted to search for conversations that were about 3G or 4G, you would construct the search string like this:

3G OR 4G

Now, say you wanted to search for conversations that had the word "mobile" in them, but NOT the word "GSM", you would construct the search string like this:

mobile NOT GSM

Default Search Field

By default, the search will be against all fields.

Field Specific Search

You can also search for conversations against a specific field (from the list above). You simply need to prefix the search string with the field name as identified in the parenthesis above.


Conversations authored by a user named John Smithe: search for name:"john smithe"

Conversations tweeted by @jsmith24: search for twname:"jsmith24"

Conversations authored by Facebook user 8724762: search for fbid:8724762

Conversations with the term "ipad": search for msg:"ipad" OR msg:"ipad"

Conversations with the term "ipad" authored by John Smithe: Search for name:"john smithe" AND msg:"ipad"

Conversations about "ipad" or "iphone": search for msg:"ipad" OR msg:"iphone"

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