The Conversations View and How To Filter

Overview

VSocial Community Manager is meant to be simple to use. One of the key features is being able to filter the Conversation View against several different filter types.

Currently, VSocial Community Manager supports filtering on the following:

  • Social Media Accounts / Channels
  • Conversation Status
  • Tags

 

Filter by Social Media Points of Presence

Currently, there are 4 types of Social media account sources supported by VSocial, described in the Supported Social Media Services article.

This Account selector/filter is an easy way to specify which Conversations are shown in the Conversation View, and which are not.

Each Social Media Account has one or many Social Media Channels associated with it, as shown to the right. These "Channels" are the different types of messages that are available to a specific Social Media Account. For example, for a Twitter account, Tweets, Mentions, DMs, and Saved Searches are available.

Each Social Media Account and it's related Channels are shown in a tree-like structure, where the Social Media Account is represented on the top (or far left in the VSocial Community Manager interface), and it's Channels are shown underneath (or indented from the left in the interface). You can see this in the screenshot example to the right.

Upon loading VSocial Community Manager, the default behavior is for no Social Media Accounts/Channels to be checked.

How Filtering by Account Works

9-9-2013_6-17-34_PM.jpg

Since these are checkboxes, you are able to mix and match what Conversations you want to show in the Conversation View at any time.

Checking the top level Social Media Account is equivalent to checking each child. Example, checking the check box next to "@SprocketNews" to the right is equivalent to checking each of it's children, "Tweets", "Mentions", "DMs", and "Saved Searches".

After selecting your desired mix of Social Media Accounts, press the Update button. This will load the desired Conversation view.

The POP listing is a scrollable area, meaning, if you have more than 5 POPs, you can scroll to view the rest.

Special Case - Saved Searches

A Twitter Account configured in VSocial Community Manager may have one or many Saved Search configured. It is important to note however that, at this time, it is not possible to specify which Saved Search to view in the Conversations View. Checking the checkbox next to "Saved Searches" will show all Conversations for all Saved Searches configured for this Twitter Account.

 

Filter by Conversation Status

Conversation Status are an integral feature of VSocial Community Manager. Setting a Conversation a specific Status is one thing, but being able to filter the Conversation View by the Status is another.

9-9-2013_6-22-44_PM.jpg

For a primer on Status and what each mean, please visit the Conversation Status page.

The Status Filter dropdown on the left of the screen looks like the screenshot to the right.

The default selected Status filter upon loading VSocial Community Manager is "Open".

Clicking the Dropdown will reveal each Status option. Upon clicking one of the other Status, the Conversation View will refresh immediately to show the correct Conversations based on the selected Status filter.

Note: The resulting Conversations displayed in the Conversation View when selecting a Status in the Status Filter is directly linked to the selected Social Media Accounts/Channels described in the Social Media Accounts page. This means, Conversations that meet both criteria (set to the selected Status, and originating from the checked Social Media Account/Channel) will be shown.

 

Filter by Tags

For information on filtering the Conversation View by Tags, please read this article: http://support.vsocial.com/entries/25139528-How-can-we-use-Tags-for-categorizing-Conversations-

 

Filtering Child Conversations by Status

You can also filter conversation threads (Facebook Comments on Wall posts and Twitter mention threads) by status.

 

2014-09-16_14-51-13.png

Interested in seeing only new comments? Simply select the "New" filter and only children conversations with the status of NEW will be shown. All key statuses are supported. For cases where there are threaded comments, such as with Facebook comment threads, the parent comment will always be shown if child comments match the filter.

 Child_Filtering.gif

Have more questions? Submit a request

Comments